QUOTATIONS AND ESTIMATES

• All quotations and estimates provided by Panacia Softwares are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must br re-issued.
• All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to Panacia Softwares within the 30 day period from date of issuance.
• All quoted prices, excluding where indicated, do not include Goods and Services Tax.
• Estimates may be provided by Panacia Softwares to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.
• All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.
• Panacia Softwares reserves the right to suspend the services/quotation at any time, without any prior information.

PAYMENT TERMS

• All quotations provided by Panacia Softwares, require a 50% deposit upon acceptance.
• Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion.
• Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
• Panacia Softwares will only commence work on the quoted application once any deposited funds have cleared.
• The customer will not be entitled for any service in case of delay in payment for more than 10 days from the final date of installation / date of project / module completion.
• If opted for service beyond the 12 months of maintenance period or as agreed by Panacia Softwares, The Annual Maintenance Charges (AMC) will be normally applicable 40% (PERCENT) of original development cost of Project / Module; each year the development cost for new modules will be added to the initial development cost for the calculation of the AMC.
• The AMC percentage shall be decided by the Panacia Softwares; which depends upon the amount of efforts and work required. This % may vary each year.
• The recurring / renewal amount of the domain and hosting are subjected to change as per the market rates.
• Panacia Softwares disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Uttar Pradesh, Kanpur, India.

RESIDENCY REQUIREMENTS

• Minimum requirements for where the completed application will reside, will be provided on all Panacia Softwares quotations.
• The quoted cost on a Panacia Softwares quotation is only valid if the minimum residency requirements are met or exceeded for said quotation.
• Panacia Softwares can provide, as an additional service, a package that will meet the stated requirements. The package offered will provide the most streamlined and cost-effective installation of the quoted application.
• If a Panacia Softwares package is not used to host the completed application, Panacia Softwares will not be liable for any additional time or resources, above and beyond that already included in the quotation, required to get the completed application installed where the client has asked it to reside.
• Panacia Softwares will bill any additional time and or resources, above and beyond that already included in the quotation, required to get the completed application installed on the clients host at Rs.500 per hour. The minimum cost for this will be 4 hours at the above mentioned rate.

INTELLECTUAL PROPERTY

• Unless specified all quotations provided by Panacia Softwares, do not include any source code license.
• All source code and associated intellectual property relating to said source code, developed by Panacia Softwares, solely remains the property of Panacia Softwares, except where specific code license has been issued to the client and said issuance has been indicated in writing from Panacia Softwares.
• Panacia Softwares reserve the right to implement licensing features within the quoted application, except where code license has been issued by Panacia Softwares.
• Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by Panacia Softwares for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.
• Any costs incurred by Panacia Softwares for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing Panacia Softwares code license for the quoted application.

CANCELLATIONS

• Should the client wish to cancel acceptance of the quotation, Panacia Softwares will invoice the client for any work completed to date, as a percentage of the total work involved.
• The minimum cancellation fee will be 30% of the signed quotation.

CONTENT

• Clients are required to ensure that the content of the application being quoted adheres to all the current Indian legislation regarding publication.
• The client shall further indemnify Panacia Softwares in respect of any claims, costs and expenses that may arise from any material included within the quoted application by Panacia Softwares at the client’s request.
• Panacia Softwares reserves the right not to include any material supplied by the client within the quoted application if Panacia Softwares deems said material inappropriate of offensive.
• Panacia Softwares will not populate the application with the final content unless said content is delivered to Panacia Softwares in digital format prior to commencement of work. Said content, if available, will be used for testing purposes and may not be formatted how the client requires it. If content is not available mock placeholder content will be used.
• It is the client's responsibility, in all cases, to ensure the applications content is displayed and formatted as they require. If the client cannot format the applications content, Panacia Softwares will offer this service at Panacia Softwares' current hourly rate at the time of the request.

PERMISSIONS AND COPYRIGHTS

• The client will obtain all necessary permissions and authorities with respect to the use of all copy, graphics, logos, names and trademarks and any other material supplied by the client to Panacia Softwares.
• Supply of said material by the client to Panacia Softwares shall be regarded as a guarantee from the client that all such permissions and authorities have been sought and obtained for said material.
• No responsibility will be accepted by Panacia Softwares for damages or losses incurred by the client from the use of material for which permission or authority has not been obtained.

ERRORS AND LIABILITIES

• Panacia Softwares will pursue due care to ensure applications create by Panacia Softwares are free of errors.
• Panacia Softwares will correct any errors made by Panacia Softwares staff in the undertaking of the quoted application.
• Panacia Softwares does not accept responsibility for losses or damage arising from errors within any application.
• Panacia Softwares does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Panacia Softwares may require completing the quoted application.

Alterations

• Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 3 days extra development time per alteration should be allowed for. The 3 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes.
• Panacia Softwares will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application.
• If Panacia Softwares are required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than Panacia Softwares, the client will be charged at the hourly rate that is current for Panacia Softwares at the time said errors are to be fixed.

COMPLETION OF WORK

• All timeframes offered by Panacia Softwares to the client are estimates. The intrinsic nature of software development and its intricacies do not offer Panacia Softwares the luxury of defining definite timeframes.
• Panacia Softwares will endeavour to complete all work within the estimated timeframes discussed with the client in the quotation. However, Panacia Softwares will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe.
• Panacia Softwares will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.
• If Panacia Softwares does not have control over the residence (see Residency Requirements) where the finished work will reside then full payment must be made prior to said work being released by Panacia Softwares.
• The quoted application remains the property of Panacia Softwares Software until all obligations have been met for release of said application to the client.
• If Panacia Softwares is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.

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